The Development of Web Questionnaire with Business Process Modeling for Service Evaluation

In the servicizing economy, enterprises are required to have an improving cycle system including the customer side as well. But service evaluation that are not connected process is not interpreted to the structure of service evaluation and process. Therefore, we propose the integrated method of business process modeling and web questionnaire. In this here, we constructed two models for describing the differentiation of the service processes. The characteristics of first service process is a fixed process by definition. The other has a hybrid service process. By this method, we can have an improve cycle system including the evaluation from customer side.